We do not respond to order inquiries via our social media.

For order & product enquiries, please email us at info@byebambi.com

*Please allow 2-3 Business Days to receive a reply

For Press, PR, and Collaboration enquiries, please email us at pr@byebambi.com

For Career Opportunities and Applications, please email us at careers@byebambi.com

• If you have placed a pre-order item alongside other in-stock products, we will wait to dispatch your order until all items are available.
  
• If you wish to receive the in-stock items sooner, please order them separately.
  
• Once we receive the pre-order shipment, please allow 2-3 business days for dispatch.
  
• Please note that the provided pre-order timeframes are approximate and may be subject to changes and production delays.

AUSTRALIA:

• STANDARD SHIPPING: 5-10 BUSINESS DAYS  $10-$25

NEW ZEALAND:

• STANDARD SHIPPING: 6-12 BUSINESS DAYS $25-$39.52

USA

• STANDARD SHIPPING: 6-12 BUSINESS DAYS $25-$37.97

CANADA

• STANDARD SHIPPING: 6-12 BUSINESS DAYS $25-$38.09

UK:

• STANDARD SHIPPING: 6-12 BUSINESS DAYS $25-$60.83

Rest Of World:

• STANDARD SHIPPING: 6-12 BUSINESS DAYS $25-$60

We aim to process and dispatch all non pre-order orders within 2-3 Business Days. 

Please refer to the following listing to review rates and estimated delivery times.

Please understand that we hold no responsibility over your item once it has left our warehouse and been accepted by the postal service. We cannot be held liable for any shipment delays, missing, lost, or stolen packages thereafter. 

For efficient tracking and resolution of any delivery-related concerns, we advise reaching out the shipping carrier directly. Your satisfaction is important to us, and we appreciate your understanding in this matter.

Can be made for an exchange or store credit provided the returned item meets the following criteria:

1. Your item is returned to us within 7 days of receiving your order.
2. The item is in saleable condition, that it is unworn or unused with all original packaging and tags attached. 
3. You have correctly followed the returns process.
   

Please note: If you are outside the 7-day return window, please contact our CS team at info@byebambi.com before sending your return. Returns sent outside the return window may be automatically rejected unless prior approval has been provided by our CS team.

We do not offer refunds or cancellations.

RETURNS / EXCHANGE STEPS:

1. Check your item meets the Returns Criteria:

• Item is returned within 7 days of receiving your order.
• Item is unworn, unwashed and not damaged in anyway.
• Original packaging and tags are attached.

2. Package up the item that you wish to send back to us (we recommend using the original order tissue paper and postage bag - you can turn this inside out)

3. Lodge your return online.

Before shipping your item back to us, you must lodge your return through our Returns Portal.

Once your return request has been lodged, our CS team will review it and contact you with the appropriate return address and next steps.

Please do not ship your return until your return request has been approved and you have received the return instructions from our CS team.

4. Once your return has been approved, ship your item to the return address provided by our Customer Service team.

Please ensure you use the correct return address based on where you are sending your parcel from.

5. Add your return tracking number to the Returns Portal.

Once tracking is available, please return to our Returns Portal and enter your tracking number against your return.

This allows our CS team to keep an eye on your return while it makes its way back to us. 

Failure to follow these steps correctly will result in your return or exchange not being processed and your item will be returned back to you.

International customs fees, tariffs, and duties are not within our control, and they are the responsibility of the respective government authorities and the recipient of the shipped goods. 

These fees are determined by the customs regulations and import policies of the destination country. We are unable to provide an estimate, as customs policies and import duties differ by country. They are not associated with or imposed by our brand.

If you opt to decline or refuse delivery due to customs fees, we will issue you with a full store credit upon receiving your order back at our HQ.

These guidelines are in place to help create a safe environment on all social media channels run by Bye Bambi, in the best interests of the well-being of our community, our customers and our staff.

The aim of our social media channels is to communicate with our community. We ask that anyone engaging with our social media channels shows courtesy, kindness and respect for us and for all other members of our social media channels. 

By engaging with our social media channels, you agree to adhere to the following guidelines.

• Comments that share knowledge, kindness, and support.
• Comments that share learning opportunities that would be of interest to other Bye Bambi social media community members

• Defame, abuse, harass, antagonize, stalk, threaten, or otherwise violate the rights of Bye Bambi or others.
• Contain spam unrelated to Bye Bambi, or our values and practices.
• Deceive others, be obscene, offensive, threatening, abusive, hateful, inflammatory, or promote sexually explicit material or violence.
• Promote discrimination based on race, sex, religion, ethnicity, disability, sexual orientation, age, or other protected or personal attributes.
• Breach any of the terms of any of the social media platforms themselves.
• Contain advertising or promote unrelated services.
  

We reserve the sole right to determine whether contributions to our social media channels breach our guidelines. We reserve the right to hide or delete comments made on our channels, as well as block users who do not follow these guidelines.

Comments, responses, or other publications may also be submitted to law enforcement agencies or bodies if we have reasonable belief that disclosure of such information is necessary to protect the safety of the public or an individual.